Current Openings

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Enterprise CSM, Team Lead

At TripWorks, we believe work should be meaningful, fast-paced, and a little bit adventurous. We're a fully remote team powering the experiences industry—helping tour and activity operators grow their businesses with tools that actually work.

We’re not big on fluff or hierarchy. We value progress over perfection, action over ego, and results over buzzwords. Our team is small, scrappy, and serious about helping our customers win.

If you’re the kind of person who sees a problem and grabs a shovel, who thrives on feedback, and who’s always looking for ways to level up—you’ll fit right in.

We’re hiring an Enterprise Account Manager, Team Lead to drive success for our most valuable customers and help shape the future of our Account Management team. You’ll own key enterprise relationships, ensure our largest operators achieve measurable results, and serve as a mentor and escalation point for other Account Managers as TripWorks scales.

What You’ll Do

• Own and grow strategic enterprise accounts — build trusted relationships with operators, from frontline managers to C-suite executives.
• Drive retention and expansion by anticipating customer needs, identifying growth opportunities, and ensuring customers see real value from TripWorks.
• Lead strategic business reviews to align on goals, share insights, and strengthen long-term partnerships.
• Serve as an escalation point for complex client issues, providing calm, strategic direction to ensure a great outcome for the customer and the team.
• Mentor and coach fellow Account Managers, sharing best practices in customer management, communication, and commercial negotiation.
• Partner cross-functionally with Sales, Solutions, Product, and Support to ensure a seamless experience from onboarding to renewal.
• Shape the playbook — help define and improve account management processes, tools, and team structure as we continue to grow.

What You Bring

• 5+ years of enterprise account management or customer success experience, 2+ years in a senior or leadership role (travel/tourism or SaaS preferred).
• Proven ability to drive customer retention, expansion, and renewal negotiation.
• Strong executive presence with the confidence to engage C-level stakeholders.
• Experience resolving complex customer escalations and guiding others through problem-solving.
• Demonstrated ability to mentor or lead teams in a customer-facing environment.
• Deep understanding of travel/tourism operations, and industry business drivers.
• Skilled in CRM and workflow tools (HubSpot preferred) and comfortable with technical integrations (APIs, OTAs, Zapier).
• Thrives in a fast-moving, early-stage environment — able to balance strategic vision with hands-on execution.
• Proven passion and results leveraging AI to improve/transform your/your team’s work

What Makes You a Great Fit

• Grab a Shovel: You take ownership without waiting to be asked, closing loops and jumping in wherever needed to make customers successful.
• We Win Together: You’re a team player who gives feedback, asks for help, and celebrates shared wins.
• Push Further: You’re never satisfied with “good enough” — you look for new ways to raise the bar for yourself and those around you.
• Think Like an Operator: You understand how tour and activity operators work and make decisions with their success in mind.
• You Lead Through Influence: You have the confidence to guide conversations with executives and the humility to coach peers. You know how to balance empathy with accountability.
• You Communicate with Clarity and Calm: Whether presenting to the C-suite or coaching a teammate through an escalation, you bring structure, composure, and transparency to every interaction.
• You Build Trust Quickly: Customers and teammates alike see you as credible, authentic, and solutions-oriented. You listen deeply and follow through on your commitments.
• You’re Commercially Savvy: You can connect value to results, articulate ROI, and approach renewals and expansions as opportunities for mutual growth.

Why Join TripWorks?

• Fully remote team: We trust you to work where and how you’re most productive.
• Top-Tier Health Benefits: We cover 100% of your medical premium and offer dental and vision plans.
• 401K Match: Full 3% employer match
• Equity: All employees are owners in the business.
• Generous PTO: We encourage time away from work to recharge.
• Great People: Join a team of smart, kind, low-ego teammates who value impact.
• Values-Driven Culture: We grow fast, act fast, give feedback, and stay customer-obsessed.

Ready to Apply?

If you're excited about what we're building and think you'd thrive at TripWorks, we’d love to hear from you.

Apply now at tripworks.com/about-us or email us directly at careers@tripworks.com with your resume and a brief note on why you’re interested.

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Senior Software Engineer, Backend

At TripWorks, we believe work should be meaningful, fast-paced, and a little bit adventurous. We're a fully remote team powering the experiences industry—helping tour and activity operators grow their businesses with tools that actually work.

We’re not big on fluff or hierarchy. We value progress over perfection, action over ego, and results over buzzwords. Our team is small, scrappy, and serious about helping our customers win.

If you’re the kind of person who sees a problem and grabs a shovel, who thrives on feedback, and who’s always looking for ways to level up—you’ll fit right in.

We’re hiring a Sr Backend Engineer to design and scale resilient services and APIs, ship reliable supplier integrations, and harden our platform’s performance, security, and observability. You'll be joining a team that ships fast, supports each other, and isn’t afraid to challenge the status quo.

What You’ll Do

• Design, implement, and evolve backend services/APIs for concierge workflows—bookings, commissions, desk-level controls, waivers, and reporting—with clear SLAs and error budgets.
• Ship robust operator/supplier integrations and data pipelines with retries, idempotency, and rich observability; help demonstrate real-time availability for Hawaii operators.
• Own performance at scale (query optimization, caching, async jobs) across ecommerce, OTA/reseller, and walk-up flows; measure with real dashboards.
• Lead design reviews/RFCs, mentor peers, and contribute to long-term architecture that de-risks priority launches.
• Harden CI/CD and on-call (alerts, SLOs, runbooks) to make incidents rare and fast to resolve.
• Partner with Product to deliver analytics and revenue insights operators actually use (accurate fees, attribution, profitability reporting).

What You Bring

• 5–8+ years building production backend systems (distributed services, API design, data modeling) with a strong bias for reliability and speed.
• Experience integrating third-party platforms/APIs and building resilient ingestion.
• Database expertise (relational + NoSQL); comfortable profiling, indexing, and tuning for transactional and reporting workloads.
• Fluency in a modern backend stack (e.g., PHP, Rails, Python, Go, or Java), containers, AWS, CI/CD, and monitoring.
• Strong testing discipline (unit, integration, and e2e tests) and a track record of lifting system stability/quality.

What Makes You a Great Fit

• Excellence over Ego: You’re someone who seeks feedback and gives it generously
• Initiative: You’re action-oriented and don’t wait around for someone to tell you what to do
• Growth Orientated: You get excited by big goals and don’t get discouraged by hard problems
• Results Focused: You think deeply about outcomes, not just ideas
• Empathy: You care about your co-workers and the people who use the software you write

Why Join TripWorks?

• Fully remote team: We trust you to work where and how you’re most productive.
• Top-Tier Health Benefits: We cover 100% of your medical premium and offer dental and vision plans.
• Equity: All employees are owners in the business.
• Generous PTO: We encourage time away from work to recharge.
• Great People: Join a team of smart, kind, low-ego teammates who value impact.
• Values-Driven Culture: We grow fast, act fast, give feedback, and stay customer-obsessed.

Ready to Apply?

If you're excited about what we're building and think you'd thrive at TripWorks, we’d love to hear from you.

Apply now at tripworks.com/about-us or email us directly at careers@tripworks.com with your resume and a brief note on why you’re interested.